Shipping policy

Thank you for shopping with LA'VUX! 

Our team are dedicated to delivering your order safely and efficiently everyday, as best as we can.

 

Order Processing:

All orders are processed within 1–2 business days after order has been received.

Regarding orders placed on weekends or public holidays will be processed on the next business day.

Please be aware during peak seasons, processing times have a possibility of delays. However, we will do the best we can to mitigate the issue to get your order processed as fast as we can. 

If there is a significant delay, we will contact you via email.

 

Domestic Shipping (Australia):

We ship Australia-wide using trusted delivery partners.

Standard Shipping:

  • Estimated delivery: 2–8 business days

  • Tracking included

Express Shipping:

  • Estimated delivery: 1–4 business days

  • Tracking included

Shipping rates are calculated at checkout based on your location and selected shipping method.

International Shipping:

Delivery timeframes vary by country and customs processing times but are generally between 7–15 business days.

International customers are responsible for any customs duties, taxes, import fees, or charges imposed by their local authorities.

 

Order Tracking:

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking updates to appear.

 

Delivery Delays:

While we aim to meet all estimated delivery times, delays may occasionally occur due to:

  • Carrier disruptions

  • Extreme weather events

  • Public holidays

  • Customs clearance processes

  • High-volume shipping periods

We are not responsible for delays once an order has been handed over to the shipping carrier.

 

Incorrect Shipping Information:

Please ensure your shipping details are accurate before placing your order.

If an incorrect address is provided and the order is returned to us, additional shipping fees may apply to resend the package.

Please get in contact with us as soon as possible to resolve the issues as quick as possible

Lost or Damaged Parcels:

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

To assist with investigations, we may request:

  • Your order number

  • Photos of any damage

  • Relevant delivery information

We will work with the shipping carrier to resolve the issue as quickly as possible.

 

If you have any questions about shipping or your order, please feel free to contact us!

We appreciate your support and look forward to delivering your new handbag.