Refund policy

We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in it's original packaging you received it in. You’ll also need your proof of purchase. 

To start a return, you can contact us at lavux.au@gmail.com. Please note that returns will need to be sent to the address provided once approved 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us, without first requesting a return will not be accepted. 

You can always contact us for any return question at lavux.au@gmail.com. 

Damages and issues:

Please inspect your order upon request and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions/non-returnable items:

We do not accept returns or refunds for items that have been intentionally damaged or altered in a manner that affects their condition or value.

As a small business, we take great pride in the quality of our products and dedicate careful attention to every order to help ensure a positive experience and minimise any issues. However , we do understand that certain circumstances can arise.

If you have any questions or concerns regarding your purchase, please don't hesitate to contact us. We are happy to review your situation and work with you to find a fair resolution where possible.

 

Exchanges

The simplest way to receive a different item is to return your original purchase for approval. Once the return has been accepted, we can offer a refund or store credit, which can be used toward a new order.

If you are interested in an exchange, please contact us and we will be happy to assist you with the process.

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days or be provided with store credit for a new purchase.

Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we’ve approved your return, please contact us at lavux.au@gmail.com.